Have. Packaging was atrocious. Small parts rolling around in a big flimsy box that was full of holes. Nothing fell out miraculously. Another time it was forks. Box was also beat up, and the forks had a bit of cosmetic damage as a result. They offered to take them back or a small discount.
Most recent order (yet to be delivered) sat in Frankfurt airport from 14 April to 17 May. Hopefully clears Sydney customs and gets to me in a day or so now.
Thanks. Deliver is estimated at 4 weeks. I am not in too big of a hurry.
They have not improved their packaging.
Ah yes, knew I was forgetting something!
Sawmill and Amazon if you want a more style of natural terrain. Big have a bit of up but are predominantly down... disclaimer: I haven't ridden either in a few years so don't know current conditions.
They won't help you one bit if your stuff gets lost. Auspost handed me a box with a huge hole in it and no items, all they had to do is send a claim number through their end and all they did was just act dumb so I couldn't claim.
Pffttt... wouldn't have helped, Aust post lost a rear hope on flow packaged in a bike box, between Sydney and Melbourne. The identically packaged front got there...but no rear.
Did they offer you a $50 discount card and then say "take it, I would" so that they can close the case?
Not even, just a random Emil out of the blue, on an @noreply.cunt.fu address, telling me it was to bad, so sad, seeya!
Was it 26 inch? In pretty sure @moorey pulled a van heist.
I've got spokes from them a few times. Packaging is shithouse at best, often worse. Fortunately I haven't lost anything.
It could go really good or really shit! Give it a go.