Thanks man. Having worked in bikes shops on three continents, for over thirty years, I can can tell you without any worries, that I have NEVER...EVER, had a single Thomson product come back to me either broken, or for warranty. I've had to fix and send away every other dropper post known to man at one point or another and in the case of Reverbs, nearly all of them. Horrible product! But that's just a mechanics point of view. Customers love them...until they fail...then we fix them...and they love them again. The human psyche' isnt that clever.