Part 1.
So I updated my Hero 9 with the latest firmware 3 weeks ago (ready to sell to buy the Hero 10) and the rear screen started flickering... dont know if it was coincidental.
GoPro's shitty customer service helpline only opens at 11pm Au time, so I was palmed off on 2 occasions with promises of my case being resolved, not so bad on nighshift. This dragged it out by 3-4 days on each occasion as I was waiting on someone getting back to me.
3th time I didnt take any vague shit, even made the bloke stay taking to me till the return email arrived in my inbox. So returned it to NSW on Saturday, Express, they got it Monday morning and have sent me a new one Wednesday, which is good.
That will be sold when it arrives.
---------------------------------
Part 2
So with the new Hero 9 replacement on the way, I figured it was time to buy the Hero 10.
Its $599 online with GoPro subscription, memory card and free express ship.
I get right through to checkout with PayPal and it says $529au... ok no billing for the GoPro plus subscription.
Straight away I get the confirmation of $529 paid and another from GoPro confirming GoPro + Subscription.
So this doesn't surprise me as GoPro... for a tech company, they are billing and website functionality retards.
I had order/billing issues with the hero 8 which resulted in them sending me a 25% off discount voucher.
All in all, yes they were a bit of a pain to deal with over the last 2 weeks, seems all I had to do was be a bit more forceful for an immediate resolution.
They are replacing the 9 and I have gone back for another camera... maybe like a whack-a-mole, just doesn't learn.
Good deal at $529