Nope had my woes were when they were there, so I would not lay blame on that event.Reading between the lines somewhat...
Think Sola lost their capabilities when Simon and Lachlan started their own shop.
http://www.mtbsuspension.com.au/pages/about-us
That's quite the tongue twister when said fast.Nope had my woes were when the were there, so I would not lay blame on that event.
I mean, ahhh, random posting person.......Sola are the single worst distributor I have ever had to deal with over the past 12 years, including stints in stores and wholesalers in 3 different countries.
Can never seem to help over the phone, promise to call you back (6 days in a row sometimes...), never call back when they say they will, overt arrogance towards consumers and other mechanics, lack of product knowledge and stock, long turnaround times (comparative to other distributors), inefficient booking and recording systems, regularly charged for warranty returns or problems.... should I go on?
Fox make a great product and I will continue to support them, but take your business elsewhere when it comes to servicing and warranties. On that note, I have never had anything but good dealings when I've been lucky enough to have Blake answer the phone.
Yeah that would be great if we could take our warranty work somewhere else but Sola sport.Fox make a great product and I will continue to support them, but take your business elsewhere when it comes to servicing and warranties. On that note, I have never had anything but good dealings when I've been lucky enough to have Blake answer the phone.
The corporate world meets social media. It's a cluster fuck, great watching from outside of the loopWell, after many phone call from me and the bike shop Sola finally come through. Forks went in, had new lowers replaced and were returned in a week ! Sola would still get a 1 out of 10 for customer service from me, but I have my forked back that work as they should.
A big thanks to YV Cycles for all the phone calls on my behalf and for them putting up with me calling them, 10 out of 10 for their service.
I also emailed Fox in the US outlining my situation and a link to this thread over a week ago, no reply or anything :frusty:
Holy shit balls Sola are fucking uselessJust had to send rear shock in for warranty service this week... wonder if it will be back in time for the Mont :flypig:
My local hit the roof and shouted profanities at them once about my fork that had been sent away ... Fork came back quick enough, as a box of unrepaired parts.Holy shit balls Sola are fucking useless
Sola Sport "Yeah I know it's here, and I know you have been waiting for it and it been a while now and yeah you know reason..."
LBS "Fucking get it done I want it back by Friday"
Jesus Christ useless bunch of C&*ts!!!
4 & 1/2 weeks and counting
Well, after many phone call from me and the bike shop Sola finally come through. Forks went in, had new lowers replaced and were returned in a week ! Sola would still get a 1 out of 10 for customer service from me, but I have my forked back that work as they should.
A big thanks to YV Cycles for all the phone calls on my behalf and for them putting up with me calling them, 10 out of 10 for their service.
I also emailed Fox in the US outlining my situation and a link to this thread over a week ago, no reply or anything :frusty: