Should this be covered by warranty?

[bell.cameron]

I managed to crash pretty hard today, and upon getting home i've noticed that the chainstay on my has buckled in a way such that its almost poking into the back wheel. Just looking for an opinion on it before i take back to the dealer tomorrow.

 

[ChopSticks]

photo? would help......

 

[cameron_15]

You can try your luck at the dealer, but it's not a warranty issue. Warranty is for manufacturing defects and is not a crash replacement program.

At the very least they'll be able to sort you out with a new chainstay fairly cheaply (~$250ish based on other brands prices).

 

[rone]

Should this be covered by warranty?

No........

 

[Isildur]

Gotta agree with the rest of the thread - unfortunately crash damage isn't covered under warranty.

You may be able to get a rear triangle though, which should be cheaper than a new frame.

Good luck!

 

[charlieking97]

Highly doubt it. Many companies also refer to the rear triangle as a component rather than the frame in the fine print so it is not under the standard defect warranty specs

Sent from my GT-I9507 using Tapatalk

 

[ozdavo]

I was just riding along today, and upon getting home i've noticed that the chainstay on my Trance has buckled in a way such that its almost poking into the back wheel. Just looking for an opinion on it before i take back to the dealer tomorrow.

Fixed it for you ;P



Sent from my iThingy using Tapatalk

 

[Ezkaton]

Best bet is to take it to your LBS (if you purchased it from one) and see what they think.

Giant are pretty good with warranty, and even cover the rear triangle.

My previous bike got a small dent/paint chip in the chainstay after knocking something once, which eventually ended up causing a tear and ripped through the chainstay completely.

Giant replaced it with no questions.

 

[velolove]

Take the bike to the LBS and don't tell them you crashed. Just tell them that it has started to feel funny when you ride and let them discover the twist.

 

[indica]

Take the bike to the LBS and don't tell them you crashed. Just tell them that it has started to feel funny when you ride and let them discover the twist.

Yes, because comitting frud is a much better way of doing things. Especially when the question has been posed on the internet under what appears to be a real name.

 

[The Duckmeister]

Crash damage is NOT covered by warranty, so suck it up & buy a new rear triangle.

 

[richie_gt]

Weren't you just riding along and the bike felt weird then you crashed?

 

[mitchy_]

being an asshole and lying to get a free repair on something caused by yourself is why there are at times people getting knocked back for legitimate claims.

 

[mtb101]

Crash damage is NOT covered by warranty, so suck it up & buy a new rear triangle.

that's true however as you're dealing with a reputable company you can approach them directly for a reduced price crash replacement. mate did it with his banged up frame from giant.

 

[Mywifesirrational]

that's true however as you're dealing with a reputable company you can approach them directly for a reduced price crash replacement. mate did it with his banged up frame from giant.

This is what I'd be doing, tell them how it happened, tell them you love the bike and ask for a decent price for crash replacement rear. The shop will appreciate your honesty as it saves them f*&^ing around with Giant and you'll be seen as an honest customer if anything else following is needing of a real warranty claim.

 

[tasty.dirt74]

This is what I'd be doing, tell them how it happened, tell them you love the bike and ask for a decent price for crash replacement rear. The shop will appreciate your honesty as it saves them f*&^ing around with Giant and you'll be seen as an honest customer if anything else following is needing of a real warranty claim.

This is the best option.. Its called "honesty"..

 

[slippy]

This is like asking "If I drive my Landcruiser into a tree will Toyota replace my bumper bar?". Warranties don't exactly work like that.

 

[0psi]

Weren't you just riding along and the bike felt weird then you crashed?

Do you think the person assessing the warranty was born yesterday?

 

[willsy01]

Do you think the person assessing the warranty was born yesterday?

Possibly......i've seen some pretty young kids working in bike shops.

 

[miked1903]

My chain stay has a crack, Scott have agreed to replace under warranty but its going to take 6 weeks for the part. Not happy, no bike over the holidays.