I've noticed a few crap service threads over the last little while so I thought I'd give a shout out to a lbs that is doing it right. I just went to get a stubborn BB removed which they happily and quickly did. What's more when I asked how much they said to just remember them next time I needed supplies. Big ups to onya bike Belco (Canberra), it is the little things that make me remember why I go to lbs and helps to build a loyal customer base.
good service at lbs
- Thread starter Frayed
- Start date
bikesarefun
Likes Bikes and Dirt
I think what's he's trying to say is that it's not about the shop; it's about the person working at the shop and whether they can engage with the customer in question.
harmonix1234
Eats Squid
Everyone with a good LBS story should slap it up here.
I'd like to give a shout out to Berry Mountain Cycles in NSW for the best and friendliest service I ever had in NSW. Paul and Megan go out of their way to make sure your'e looked after. Even down to the little things like getting stickers made up with your name to slap on your bike so you can roll out of the shop on your new bike feeling a little bit pro
Always great advice, and they don't ever try and sell you anything you don't need.
Adopting the philosophy 'I'd rather not sell a bike than sell someone the wrong sized bike' they really take the time to make sure you have the right bike for you.
Another shop I highly rate is Bike Ride in hobart. Super friendly crew, like to av'a'laff' at any chance they get, awesome stock (mostly top end stuff) and fast and friendly service.
Best repair service I ever had from this place. A really good crew, and has become my one and only LBS in Tassie.
If you ever get the chance to pop in to either of these two stores you'll walk away with a smile on your face. Give 'em a crack.
I'd like to give a shout out to Berry Mountain Cycles in NSW for the best and friendliest service I ever had in NSW. Paul and Megan go out of their way to make sure your'e looked after. Even down to the little things like getting stickers made up with your name to slap on your bike so you can roll out of the shop on your new bike feeling a little bit pro
Always great advice, and they don't ever try and sell you anything you don't need.
Adopting the philosophy 'I'd rather not sell a bike than sell someone the wrong sized bike' they really take the time to make sure you have the right bike for you.
Another shop I highly rate is Bike Ride in hobart. Super friendly crew, like to av'a'laff' at any chance they get, awesome stock (mostly top end stuff) and fast and friendly service.
Best repair service I ever had from this place. A really good crew, and has become my one and only LBS in Tassie.
If you ever get the chance to pop in to either of these two stores you'll walk away with a smile on your face. Give 'em a crack.
converge11
Likes Dirt
Giant, north rockhampton-not my personal story, but my mate took his talon 29er in to sort a broken part. Was going to be a warranty job so the owner said here, take my anthem till its fixed! Gotta say, my mate was stoked to walk out with a better bike lol
cleeshoy
Eats Squid
Big shout out to the boys (and girls) at Total Rush at Richmond. Awesome shop, awesome service and Head mech Paul is the man! He services bikes like they are his own (exactly what you want in a mechanic). I've heard many people say "the only person allowed to service my bike is Paul" - speaks volumes. When he is on holidays, I know some people get rather stressed
anthonyq
Likes Dirt
agreed,im from canberra and still do better deals then anywhere have bought 2 bikes from them
Agreed. My boss can be a total a***hole to customers more often than not but the rest of us are quite helpful. One person having a bad day does not represent the store's or the other staff's values and quality of service.
Have to give a shout out to Drift here in Newie. Happy face quickly went to sad face when I found a broken spoke on the rear. Raced both wheels down to them and even with a busy workshop they had one wheel re-trued with new spoke and front completely rebuilt after it let go when re-truing in the same day so I could ride the next day. Cheers boys!
for those about to rock
Likes Dirt
Shout out to Bicycle Centre Ballarat. Of all the bike shops in town, I find them to be the best. Always happy to recommend parts and were more than happy to source and install some forks for me. Even their work at races has been awesome.
The not so local bike shop is always I-Ride in Melbourne on King St. They too are always handy at races and have always provided me with great service whenever I pop in.
The not so local bike shop is always I-Ride in Melbourne on King St. They too are always handy at races and have always provided me with great service whenever I pop in.
i-ride is great. used to go there a lot when i worked up on william st. Ross seems to beat me in every xc event however
nowdays i usually go to quality bike repairs in surrey hills which is a few mins walk from my house
Simon has always been really good to deal with and has nice things to say about my old colnago
nowdays i usually go to quality bike repairs in surrey hills which is a few mins walk from my house
Simon has always been really good to deal with and has nice things to say about my old colnago
Broken Bones89
Likes Bikes and Dirt
Jonny Sprockets here in Toowoomba. He's only been open for a week and he's already by far the best shop in town.