in the grand scheme of cherry picked or outright fabricated stuff from the news media, i'd rate this one pretty low down. possibly ABC could have checked with the ATO? but given they're the ones being dragged, i'd hazard a guess they'll be fairly reluctant to help the investigation. Also not entirely far fetched that a certain department requires comms via something other than phone as they might not be manned like their call centres. And again not entirely far fetched that they're still using fax, in fact it sounds alot like the sort of beurocratic runarund a place like the ATO might have as official policy in the hopes a certain percentage of people give up instead of arguing the point.If only there was a direct quote in the article to settle this.
“The only way you can communicate with the ATO was through fax, and I sent faxes."
Devils advocate - Whistleblowing should have consequences if they're found to be fabricated.
Also whistleblowing shouldn't result in any consequences unless the aggrieved party can prove it was fabricated
Slippery slope with tons of grey area for sure, not something i'd want to traverse or make rules for. (Now back to my little hole where i can hold strong opinions on complex issues and not provide even the slightest idea on how it should be excecuted )