My insurance tried very hard not to pay me recently after my bike was stolen.
On an associated note - good to check out how insured you are and if you are covered away from home etc. I just changed from having a portable item on my home insurance to having specific bike insurance as it is a bit cheaper and has additional coverage for accidents (in terms of damage to the bike not really medical cost or loss of income - that's a different insurance product)
some insurance companies are scum when it comes to that, who was that insurer?
I'm through CGU. I've had one bike stolen and they paid out quickly with just a police report. When i recovered the bike damaged, they said to just keep it as the policy had been paid out (not something I agree with in principal but hey, I pay extra to cover the bikes).
When I ran another bike into a roof of a building they paid out again without fuss after providing a quotation and pictures.
I've had drama's with many other insurers particularly with Motor Vehicle but this mob seems pretty good on smaller household claims.