Not recently but they are shit and always have been. Auspost lost a mortgage contract I sent through registered post a few years ago. I had to re do all the paper work and send via express mail to get it there on time. Aud post did nothing about it and we’re not helpful at all. The original papers turned up after settlement of the property.Thread dig. Plowing fertile ground here, but anyone else experiencing shite Auspost service recently? Standard paperwork from banks etc is taking one week + to Tasmania, and registered parcels (not just standard non tracked items) from the UK are around the five to six week mark. One particular item which was a duplicate letter sent to both myself and the better half in separate letters had a four day difference in arrival times despite presumably being posted at the same time.
I had a wheelset smashed up 3 months ago. After I lodged a complaint I got an email saying I would be contacted.... Like I said it's been 3 monthsI can buy shit from eastern europe and have it arrive quicker than stuff from Sydney, 150Kms away?
the box even stated "electronic equipment" being posted from Kazakhstan!
they need to change their name from Aust Post to Lost Post!
"This is completely unacceptable conduct and we apologise for any distress caused to the customer and will be reaching out to them," a spokesperson said.
Ive had a large 5 digit orders do this from some massive freight companies. It's pretty common, happened a good 6 times in 7 years as a distro. Also had my order and another large importers order combined. That was a night mare. Had to pay a huge customs invoice to get team bikes released, then apply for a credit..For once it isn't AusPosts fault. Just stupid Americans.
It is not restricted to bike parts. Where I work we are agents for a large German pump manufacturer. They sent a pump to us (paid for by one of our customers) in a cardboard box strapped to a tiny pallet. The kicker was that the pump wasn't even bolted down to the wooden pallet just loose. Brand new pump weighing 150kg at a cost of $20,000 flopping around in a box. Got dropped somewhere along the way too. Pump f#ckedYes, often the germans use shit packaging. tear them a new one by all means, but lodge all the relevant complaints.